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Returns Policy

Returns Policy


We hope that you are completely happy with your purchase but if not you can return your order for a refund or an exchange. We offer exchanges and returns within 14 working days from the day you have received your order. After 14 days of you receiving your purchase we will not be able to offer a refund or exchange.

Unfortunately we can not pay for return shipping costs you’ll be responsible for returning and paying for your own shipping costs. 

Please follow the guidelines below.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please do not send your purchase back to the manufacturer. Please contact us by email & post it back to our contact address


Send us an email at;

Send your product  to:  

Rhona McCallum Hair 

1 Bank Street  Alloa


FK10 1HP

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping charges are non-refundable. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days. 


If you would like to exchange, not a problem just send us an email to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you need to talk about this or need advice please give us a call or email 

Call us: 07720651372



You may cancel your order within 14 days of receiving it by emailing us and letting us know.